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Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging and free of makeup stains or ripped in places unusually (other than manufacturing fault) You’ll also need your order no. which can be found on your confirmation order email to start a return. If you need help with your order no. please contact us.
To start a return, fill in the Returns and Exchanges Form on the footer menu.
If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@potereclothing.com or use the contact us link at the footer of the website.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Our exchange policy allows you to easily swap your item for a different size, colour, or style please select this in our returns from. The new size will be sent as soon as the original product is received.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@potereclothing.com or use the contact us link at the footer of the website.
Customer Service
At Potere Clothing, we prioritize providing exceptional customer service, including prompt responses to any queries or concerns regarding returns. Our dedicated customer service team is committed to ensuring a seamless shopping experience for our valued customers. We will respond to your queries within one working day, you can trust that your inquiries about returns will be addressed swiftly and efficiently. Whether you have questions about our return policy, need assistance with the returns process, or require clarification on any aspect of your purchase, our knowledgeable and friendly team is here to assist you every step of the way. At Potere Clothing, your satisfaction is our top priority, and we are here to help make your shopping experience a positive one
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging and free of makeup stains or ripped in places unusually (other than manufacturing fault) You’ll also need your order no. which can be found on your confirmation order email to start a return. If you need help with your order no. please contact us.
To start a return, fill in the Returns and Exchanges Form on the footer menu.
If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@potereclothing.com or use the contact us link at the footer of the website.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Our exchange policy allows you to easily swap your item for a different size, colour, or style please select this in our returns from. The new size will be sent as soon as the original product is received.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@potereclothing.com or use the contact us link at the footer of the website.
Customer Service
At Potere Clothing, we prioritize providing exceptional customer service, including prompt responses to any queries or concerns regarding returns. Our dedicated customer service team is committed to ensuring a seamless shopping experience for our valued customers. We will respond to your queries within one working day, you can trust that your inquiries about returns will be addressed swiftly and efficiently. Whether you have questions about our return policy, need assistance with the returns process, or require clarification on any aspect of your purchase, our knowledgeable and friendly team is here to assist you every step of the way. At Potere Clothing, your satisfaction is our top priority, and we are here to help make your shopping experience a positive one