FAQs

Orders & Shipping

Q: How can I choose to pay with Clearpay, Paypal or Klarna?
A: You can place an order by browsing our collection, selecting your desired items, and adding them to your cart. Once you’re ready, proceed to checkout and select the method you wish to pay with, click the pay now button and you will then be directed to login to your preferred payment method where you can check out securely.

Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs and delivery times will vary depending on your location. You can see the estimated shipping fee and delivery time at checkout.

Q: How long does it take to process my order?
A: Orders are typically processed within 1 business days. During peak times, processing may take a little longer. You will receive an email confirmation once your order has been shipped.

Q: Can I track my order?
A: Absolutely! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s tracking system.

 

Returns & Exchanges

Q: What is your return policy?
A: We offer a 14-day return policy for unused and unworn items with tags still attached. If you need to return an item, please fill in the returns form in the footer of our website.

Q: How do I initiate a return?
A: To initiate a return, please fill out the returns form on our website and follow the instructions. Once your return is approved, please send your item back to

26 Brookside, Dudley, Tyne and Wear, NE23 7DL

Q: Can I exchange an item?
A: Yes, we offer exchanges for different sizes or colours. To exchange an item, please fill in the returns form and select exchange item, the form will then give you the option to choose the item you would like to exchange to. We will hold this for you until the original is returned and then send this out with free delivery.

Q: How long does it take to process a return?
A: Once we receive your return, please allow 2 business days for it to be processed. You will receive a notification via email once your return has been processed and your refund has been issued.

 

Product Information

Q: How do I know what size to order?
A: Please refer to our Size Guide on each product page for detailed sizing information. If you’re still unsure, feel free to contact our customer service team for assistance we are always here to help.

Q: What materials are your clothes made of?
A: Each product page includes detailed information about the materials used. We strive to provide high-quality fabrics that are both stylish and comfortable.

Q: How do I care for my clothing?
A: Care instructions can be found on the label of each garment. 

 

Account & Payments

Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Klarna, Clearpay, Google pay and Apple Pay. For international orders, additional payment options may be available.

Q: Is my payment information secure?
A: Yes, we use SSL encryption to ensure that your payment information is secure. We do not store any of your payment details on our servers.

 

Promotions & Discounts

Q: How can I stay updated on promotions and new arrivals?
A: Sign up for our newsletter to receive exclusive offers, promotions, and updates on new arrivals. You can also follow us on social media for the latest news, click the social media links in the header of our website to be directed to our social pages.

Q: Can I use multiple discount codes on one order?
A: Certain discount offers can be combined with free shipping codes, please enter the shipping code and discount code in the same box for them to be calculated at checkout. Please refer to the terms and conditions of the promotion for more details.

 

Contact Us

Q: How can I contact customer service?
A: You can contact our customer service team via email at info@potereclothing.com or by using the contact form on our website. Our team is available Monday to Friday from 9 AM to 5 PM.

Q: What if I have a question that’s not listed here?
A: If you have any other questions, please feel free to reach out to us via email or through our contact form. We’re here to help!